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How Shippers Get Disappointed Working with Brokers Instead of Carriers Direct


Freight brokers are middlemen who connect shippers with carriers. They do this by taking a load from a shipper and then finding a carrier who is willing to transport it. Brokers typically charge a commission for their services, which can add to the cost of shipping.

While brokers can be helpful in some cases, there are a number of reasons why shippers may be disappointed working with them instead of working with carriers direct.

Here are some of the reasons why shippers get disappointed working with brokers:

  • Higher prices. Brokers typically charge a commission, which can add to the cost of shipping. This is especially true for small shipments, where the commission can represent a significant percentage of the total cost.
  • Less control. When you work with a broker, you have less control over your shipment. The broker will choose the carrier, the delivery date, and the shipping method. This can be a problem if you have specific requirements for your shipment.
  • Less transparency. Brokers often do not disclose all of the details of their rates and fees. This can make it difficult to compare rates and find the best deal.
  • Worse service. Brokers often have less experience than carriers in shipping freight. This can lead to delays, damage, and other problems.

If you are looking for the best possible price and service for your freight shipping needs, then it is best to work with a carrier direct. By working with a carrier direct, you can have more control over your shipment, get better pricing, and receive better service.

Here are some tips for working with carriers direct:

  • Do your research. Before you contact a carrier, be sure to do your research and get quotes from several different carriers. This will help you to ensure that you are getting the best possible price.
  • Be clear about your needs. When you contact a carrier, be sure to be clear about your needs. This includes the type of freight you are shipping, the weight and dimensions of your shipment, and your desired delivery date.
  • Get everything in writing. Once you have agreed on a price and a delivery date, be sure to get everything in writing. This will help to protect you in case there are any problems with your shipment.
  • Be patient. Freight shipping can take time, so be patient and understanding with your carrier. If there are any delays, be sure to communicate with your carrier so that you can be kept up-to-date on the status of your shipment.

By following these tips, you can ensure that you have a positive experience working with carriers direct.

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